Delayed Visibility of Transactions
Resolved·Degraded performance

The issue has now been resolved and normal service has been restored.

We thank you for your patience during this incident and apologise for any inconvenience caused.

If you are still experiencing issues, please reach out to our Customer Support Team by emailing help@kroo.com.

Wed, Nov 8, 2023, 11:11 AM
(1 year ago)
·
Affected components
💰 Inbound Bank Transfer
💸 Outbound Bank Transfer
Updates

Resolved

The issue has now been resolved and normal service has been restored.

We thank you for your patience during this incident and apologise for any inconvenience caused.

If you are still experiencing issues, please reach out to our Customer Support Team by emailing help@kroo.com.

Wed, Nov 8, 2023, 11:11 AM

Investigating

Kroo Bank is aware of an issue affecting visibility of transactions and payments within the App. Transactions and payments are unaffected and will continue to process without issue.

Kroo is currently investigating to restore normal operations as quickly as possible.

The next update is due at 11:30 GMT, or earlier if a significant update is available.

We apologise for any inconvenience experienced during this incident.

Team Kroo

Wed, Nov 8, 2023, 10:39 AM(32 minutes earlier)