The issue has now been resolved and normal service has been restored.
We thank you for your patience during this incident and apologise for any inconvenience caused.
If you are still experiencing issues, please reach out to our Customer Support Team via in-app chat or by emailing help@kroo.com.
Posted Dec 05, 2023 - 11:11 GMT
Investigating
Kroo Bank is aware of an issue affecting visibility of transactions and payments within the App. Transactions and payments are unaffected and will continue to process without issue.
Kroo is currently investigating to restore normal operations as quickly as possible and the next update is due at 11:30 or earlier if a significant update is available.
We apologise for any inconvenience experienced during this incident.
Team Kroo
Posted Dec 05, 2023 - 10:46 GMT
This incident affected: 💳 Card Payments, 💰 Inbound Bank Transfer, and 💸 Outbound Bank Transfer.