Chats Degraded Performance

Incident Report for Kroo Bank

Resolved

We have resolved the issue impacting customer chats and all functionality has been restored. Thank you for your patience during this incident.

If you notice any further issues, please reach out to our customer support team via email at help@kroo.com.

Posted Jun 13, 2023 - 21:38 BST

Investigating

We have identified an issue impacting customer chats and our team is currently working to restore functionality. Customers will experience delays when creating new chats and may experience errors when loading existing chats.

We would encourage customers to contact us via email at help@kroo.com and we will provide a further update when the incident is resolved.

We'd like to apologise for any inconvenience this will cause you.

Posted Jun 13, 2023 - 18:48 BST

This incident affected: 🛟 Customer Support.